Shipping Policy

DOMESTIC ORDERS

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Items will be shipped within 1-5 business days of purchase using USPS or UPS.  Typically, items are shipped within 1 business day unless there is a holiday or a time period period we cannot ship (such time periods will be indicated here). All shipments require a signature. If you miss the delivery, please monitor the tracking number as it will show you the address to where the package can be picked up.

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Please note that once an item is shipped to the shipping courier, we do not control whether shipping delays occur. 

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INTERNATIONAL ORDERS

International Orders cannot be processed through the website at this time. Any international order placed on this website will be refunded as soon as possible.

If the delivery address is outside of the US, please contact fai.kola_archives on Instagram. The method of payment will be PayPal or international shipment for destination country will be temporarily enabled on the website upon request once the correct shipping price is calculated based on address provided. The only international orders we can fulfill at this time are those delivered to Canada, Europe, Australia, and some parts of Asia and South America. 

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Additionally, we currently do not pay for international tariffs/duties that the customer may incur upon delivery of the order.​

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INCORRECT/INCOMPLETE SHIPPING ADDRESS

If an incorrect or unclear delivery address is provided, and we contact you for clarification (e.g. missing apartment number),  please respond within 3 calendar days. If no response is provided,  the order will be cancelled and you will be refunded MINUS the transaction fee. As we can see when an email is opened after we communicate needing a clarification in the shipping address, if we see the email was seemingly read but not responded to in a timely manner, such a buyer will be permanently banned from purchasing from us due to the waste of time in the item not being made available to another serious customer.